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Impact Reports

Mobile Crisis Outreach Team

Sycamores, in partnership with the Los Angeles County Department of Mental Health and the 988 Suicide and Crisis Lifeline, provides in-person emergency mental health services for individuals who are experiencing a mental health crisis via Mobile Crisis Outreach Teams (MCOT).

Federal officials have designated 9-8-8 as the new three-digit code that will route callers to the National Suicide Prevention Lifeline. On July 16, 2022, the three digit 9-8-8 went “live” and is available to everyone across the United States. Callers to the 988 Call Center will speak with trained counselors who evaluate the mental health crisis needs and provide community resources when appropriate. When the counselors on the phone determine that the mental health crisis warrants in-person support, Sycamores’ Mobile Crisis Outreach Team responds to the location of the crisis utilizing a Mobile Crisis Outreach Team van/SUV to conduct an evaluation.

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The goal of the team is to provide support to the individual in “crisis,” while de-escalating and stabilizing the situation to avoid unnecessary involvement with law enforcement and/or hospitalization, whenever possible.

The Mobile Crisis Outreach Teams evaluate the individual in “crisis” in the field and provide timely support including:

Crisis stabilization
Safety planning
Transportation to hospital or other location of care
Connections to community resources
Follow up support

Each team includes a Licensed Clinician and a Peer Support Specialist. A Peer Support Specialist is someone who has lived experience with mental health services, substance abuse, and/or homelessness. Peer Support Specialists bring first-hand insight into what the individual in crisis and their families may be experiencing, which can significantly benefit the team.

The Sycamores’ Mobile Crisis Outreach Teams serve the following LA County geographic regions: Antelope Valley (Service Planning Area 1); San Fernando Valley (Service Planning Area 2); San Gabriel Valley (Service Planning Area 3); Metro, which includes Hollywood, Mid-City Wilshire, Boyle Heights, Central City, Downtown LA, Eagle Rock, El Sereno, Echo Park, Glassell Park, Highland Park, Silverlake, and Monterey Hills (Service Planning Area 4) and South Los Angeles (Service Planning Area 6).